Crosswater Real Counter Basin

Price Promise

We pride ourselves on offering our customers the most competitive prices in the UK!

In the unusual case that another online retailer is publicly offering the same individual product at a lower price and sold with the same sale conditions, then we will match or even beat this price!

Our best price guarantee is subject to the terms and conditions below:

• The competitor must have the items physically in stock;
• The items must be in stock with the supplier
• The products must be identical, same brand, model, colour, condition, specifications etc;
• The competitor's product must be brand new and in its original packaging;
• The time for delivery must be equivalent to our delivery times;
• Guarantees and/ or warranties provided must be the same;
• Delivery charges must be the same if the competitor charges more than us;
• We compare prices on the basis that both prices include VAT; 
• The payment terms need to be the same;
• The best price cannot be used in conjunction with any other offer we have provided;
• We have a maximum limit of 25% off the price we advertise on our site;
• The competitor must be selling on their own site, not a third-party site (auction);
• The competitor must be a well-known supplier in the industry, e.g. good reviews;
• The competitor's price is below our cost price;
• The competitor is closing down or running a clearance.
• To benefit from our best price guarantee, we will need the following information:
• Name of the competitor including website address;
• The dates that the competitor's price is available;
• Proof of competitor's price; and
• URL to the relevant lower priced item.