Loyalty Program

The best way that we can say a BIG THANK YOU is by giving our customers the opportunity for even better deals through the CentralHeat Loyalty Program.

You will be automatically registered for the CENTRALHEAT Loyalty Program with your first order.

Each point is equivalent to £0.01. So for example, if your first order is worth £500 you will receive 500 points. Your 500 points are equivalent to £5.00 off your next order!

Simple – during the check out process when you place your next order you will be asked whether you wish to use your points or not. However, please note that you will need to be logged into your account during the checkout process.

You can use up to 10% off the value of the order (ex VAT and delivery charge). This means if you have 500 points worth £5.00 and your new order value is £50.00 you have the option to save a further £5.00!!

Absolutely!!

Yes do not worry. If you decide not to use your points during your order they will be kept for the next time you use CentralHeat.

Yes do not worry. If you decide not to use your points during your order they will be kept for the next time you use CentralHeat.

Yes you sure can!! Please just contact our customer service team to arrange this by emailing them at [email protected]

Please feel free to contact the CENTRALHEAT customer service team for further information at [email protected].

Terms and Conditions apply

These Conditions; our Privacy Policy; Supply Terms and Conditions and Website Terms and Conditions of Use form the contract between us and you in relation to the collection and use of Points through the Customer Loyalty Program and any other offers associated with the Customer Loyalty Program.

2.1The Customer Loyalty Program is open to anyone aged 18 years or above who orders goods via the Site.

2.2You will be automatically registered for the Customer Loyalty Program when you make your first order via the Site. Your individual online account will record the number of points earned.

2.3You are responsible for notifying us if your details change. We are not responsible for delayed or undeliverable mail or email. You can notify us of a change of details online at www.centralheat.co.uk

3.1 The Customer Loyalty Program will commence from 31st Jan. 2018.

3.2You will earn 1 Point for every complete £1 you spend on orders made via the Site. The value of the Points attributable to your order will be determined and made clear prior to checkout

3.3Points are earned on the net value of the order plus VAT and additional charges if applicable.

3.4 In the event you receive a refund on goods, all Customer Loyalty Points received as a result of that purchase will be deducted from your current balance.

3.5Points are issued by us and remain our property.

3.6Points shall become invalid if and when your account is closed and may not be subsequently redeemed.

3.7Please note that your Points balance may not be updated immediately when you make an order. You may need to wait 24 hours before the points show in your account.

4.1 You must be registered and signed-in to the Site to be able to redeem Points.

4.2Points are automatically awarded from your first order and thereafter can be redeemed against any future orders. Your Points must be redeemed during the checkout stage of your order.

4.3Points can be exchanged for a discount off a future order via the Site. Points can be exchanged for up to 10% of the value of the goods excluding VAT and any additional charges.

4.4 Points are valid for a period of 12 months from the date of award and cannot be sold or exchanged from one customer to another.

4.5All prices and Point exchange rates and products and services may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.

5.1We reserve the right to amend or terminate the Customer Loyalty Program or these Conditions at our sole discretion at any time, with or without notice.

5.2We reserve the right to remove you from the Customer Loyalty Program at any time at our reasonable discretion.

5.3We may refuse to redeem Points and/or authorise the issue of Points if we consider that the Customer Loyalty Program and/or the account are being misused, or if you are in breach of any of these Conditions.

5.4 We reserve the right to close any account that has been inactive. If we do this, we will notify you in advance.

5.5These Conditions are subject to English Law. Our liability for a breach by us of these Conditions shall be limited to you. If you suffer loss as a result of such breach, our sole liability shall be to credit you with Points in the event that such Points were incorrectly deducted or should have been credited but were not.

5.6Nothing in these Conditions shall limit our liability in respect of death or personal injury caused by our negligence.

5.7In the event of any conflict or inconsistency with any other communication, including advertising, marketing or promotional material, these Conditions shall prevail.

5.8All notices sent by you to us must be sent to CentralHeat at 81 Kingsley Road, Hounslow , TW3 4AH- England & Wales or send an email to us at [email protected] . We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

5.9The Customer Loyalty Program is administered by the Company.